Terms of service

Effective Date: January 1, 2025

Welcome to Clem & Simms Fire Starters

These Terms of Service (“Terms”) govern your use of our website located at https://www.cedarfirestarters.ca/ and any purchases made through the site. By accessing or using our website, you agree to be bound by these Terms.

1. Overview

Clem & Simms provides high-quality, handmade fire starters available for purchase through our online store. Our goal is to offer products that are reliable, natural, and support mental wellness through fire therapy.

2. Orders and Payment

By placing an order through our site, you agree to provide current, complete, and accurate purchase and account information. We accept major credit cards and other secure payment methods.

Prices are listed in CAD and subject to change without notice. Shipping and taxes will be calculated at checkout where applicable.

3. Returns and Refunds

We offer a 100% Money Back Guarantee within 30 days of delivery. Please refer to our [Return & Refund Policy] for full details.

4. Shipping

We ship across Canada and to select locations internationally. Shipping times and rates vary depending on your location. Once your order is shipped, you will receive a tracking number via email.

5. Intellectual Property

All content on this website, including product images, logos, branding, descriptions, and text, are the property of Clem & Simms and may not be copied, reproduced, or used without our written permission.

6. Limitation of Liability

Clem & Simms is not liable for any direct, indirect, incidental, or consequential damages that may result from the use of our products or website. Always use fire starters safely and responsibly. Never leave fire unattended.  

7. Privacy

Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your information. 

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. 

9. Contact

If you have any questions or concerns about these Terms, please contact us at:

Clem & Simms Fire Starters

Email: cedarfirestarter@gmail.com

Phone: 306-880-0549